Troubleshooting

Common problems and how to fix them.

An owner's change hasn't taken effect

It is likely still in a review queue. Check the Admin Dashboard, Scoring Review, or the property's Listing Page Content Review. A change is live only after it is approved.

A property won't publish

Open Publish Requirements. The screen shows which requirements the property has not met. Clear each one, then publish.

An owner says their listing is missing content

Check the property's Listing Page Content Review. If a section was rejected, it went back to the owner with feedback and needs resubmitting.

I can't find a setting

Platform-wide rules live under Settings. Property-specific settings live on the property itself. See Property Overview.

The review queue looks empty

When nothing is waiting, the Dashboard reads "No portfolio changes are waiting for review." That means you are caught up.