FAQ

Short answers to the questions the team asks most.

Where do I start each day?

The Admin Dashboard. It shows what needs your attention — unread messages, contact requests, and owner changes waiting for review.

How do I review an owner's scoring change?

Open Scoring Review. Approve the change to make it live, or reject it with feedback.

How do I review an owner's listing content?

Open the property's Listing Page Content Review. Approve or reject each section. A rejected section returns to the owner with your feedback.

Why can't a property publish?

It has not met every publish requirement. Check Publish Requirements to see which gate is unmet.

Where do I manage housing laws or the master scoring?

Under Settings — see Housing Laws and Master Questionnaire.

How do I add an owner or a user?

Use Owners and Users under People.