Troubleshooting

Common problems and how to fix them.
An owner's change hasn't taken effect
It is likely still in a review queue. Check the Admin Dashboard, Scoring Review, or the property's Listing Page Content Review. A change is live only after it is approved.
A property won't publish
Open Publish Requirements. The screen shows which requirements the property has not met. Clear each one, then publish.
An owner says their listing is missing content
Check the property's Listing Page Content Review. If a section was rejected, it went back to the owner with feedback and needs resubmitting.
I can't find a setting
Platform-wide rules live under Settings. Property-specific settings live on the property itself. See Property Overview.
The review queue looks empty
When nothing is waiting, the Dashboard reads "No portfolio changes are waiting for review." That means you are caught up.