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The Renter Portal is where you apply for a home and follow your application. It carries you from finding a place to getting a decision. Who uses it People applying for a home — applicants. You reach the portal after you start an application from a property lis...

Short answers to the questions applicants ask most. How do I apply for a home? Find a property in the Marketplace and select Apply. Then answer the questionnaire and send your application. See How Applying Works. Why do I have to pay a fee? The background chec...

Common problems and how to fix them. I can't find a property Type fewer words in Search Properties. If the list reads "No Properties Found," no property matches your search. See Marketplace. My application won't move forward Finish the questionnaire for the pr...

The rules that apply when you apply. Background check and consent To rent through LeaseOps, you complete a background check. It reviews four areas: Credit history Criminal record Eviction history Identity You start the check yourself, which is how you consent ...

The Admin Portal is the LeaseOps team's control center. From here you manage owners, properties, and applicants, review the changes owners submit, and set the platform-wide rules. Who uses it The LeaseOps internal team. Access depends on each user's roles. Wha...

Short answers to the questions the team asks most. Where do I start each day? The Admin Dashboard. It shows what needs your attention — unread messages, contact requests, and owner changes waiting for review. How do I review an owner's scoring change? Open Sco...

Common problems and how to fix them. An owner's change hasn't taken effect It is likely still in a review queue. Check the Admin Dashboard, Scoring Review, or the property's Listing Page Content Review. A change is live only after it is approved. A property wo...

The rules that govern how the team approves and publishes. Owner changes are reviewed before they go live Owners submit changes; the team approves them. This keeps listings accurate and compliant. Listing content — reviewed section by section before a listing ...