Troubleshooting

Common problems and how to fix them.

I can't find a property

• Type fewer words in Search Properties.
• If the list reads "No Properties Found," no property matches your search. See Marketplace.

My application won't move forward

• Finish the questionnaire for the property.
• Complete the background check, including the fee. See Background Check.

I don't see any documents

Documents appear once you apply. Before that, the screen reads "No Documents Found." Start in the Marketplace.

My payment isn't showing

Open Payments and check the Status column. A new payment can take a moment to confirm.

Still stuck?

Message the LeaseOps team from Messages.