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Getting Started
The Admin Dashboard and how the LeaseOps team works the queues.
Admin Dashboard
The Dashboard is your starting point each day. It shows what needs the LeaseOps team's attention across the whole platform — unread messages, contact requests, and owner changes waiting for review. 📸 Screenshot: the Admin Dashboard. Today's counts Five cards c...
People
Manage applicants, owners, and platform users.
People
People is your directory for everyone on the platform — applicants, owners, and users. Use it to find a person or a record and open it. 📸 Screenshot: the People directory. What the directory holds The screen groups people into tiles. Select a tile to open its ...
Applicants
This is where you track everyone applying across the platform. The work is split into lists, so you can focus on one type at a time. 📸 Screenshot: an admin applicant list. The lists List Holds Applicants Everyone applying — "Manage and view all applicants" Que...
Owners
Owners is your directory of the property owners you serve. Use it to find an owner and manage their account, users, properties, and billing. 📸 Screenshot: the Owners list. Read the list The table covers owners across every region. Column Shows Owner Name The c...
Users
Users is your directory of everyone with a login on the platform. Use it to add a user, set their roles, and check their account. 📸 Screenshot: the Users list. Read the list Column Shows Email The user's sign-in email Relationship How the user is tied to the p...
Properties
Create and manage properties: details, listing content, units, screening, and settings.
Properties & Creating a Property
The Properties screen is your command view of every property on the platform. Use it to find a property or add a new one. 📸 Screenshot: the Properties list. Find a property Type in the search box to filter the list. The table shows each property with its Neigh...
Property Overview
Open a property to reach everything about it in one place. The overview shows the property's key facts and links to each part you can edit. 📸 Screenshot: the property overview. The key facts The overview shows the property at a glance: Property Name Contact Nu...
Details & Ownership
This is where you set who owns a property and its core facts. 📸 Screenshot: the property basic details. Basic details Set the property's fundamentals. Required fields are marked. Property name Owner Property Ownership Visibility — set the property Public when ...
Listing Content
Listing content is everything an applicant sees about a property. Set it here so the public listing looks right. 📸 Screenshot: a property's listing content. Amenities Add the amenities the property offers. You can add a custom amenity, or remove one you no lon...
Units & Unit Types
A property's homes are set up as units and unit types. Unit types set the price bands; units are the individual homes. 📸 Screenshot: the property units. Unit types A unit type is a floor plan with a price range. Add one and set: Min Price and Max Price — the p...
Questionnaire Scoring
Each property has its own questionnaire scoring — the points that decide how applicants rank. This is the admin view of the same rules owners set. 📸 Screenshot: the property questionnaire scoring. Set the rules Set the points for each answer, the pass score, a...
Listing Page Content Review
When an owner submits their property content, you review it here before it goes live. This is the admin side of the owner's onboarding worksheet. 📸 Screenshot: the listing page content review. Request the content You start the process by asking the owner for t...
Scoring Review
Scoring Review is where you approve the scoring changes owners make. When an owner edits their portfolio-level questionnaire scoring rules, the change waits here until you decide. 📸 Screenshot: the Scoring Review queue. Read the queue The queue lists each chan...
Billing
Billing shows how owners are enrolled and what they pay. Use it to track revenue and spot owners who are past due. 📸 Screenshot: the Billing screen. See the numbers Four cards give you the health of enrollment at a glance. Card Tells you Total Enrolled How man...
Reports
Reports is where you pull the numbers you need about the platform. Each report covers one area, and you can export what you find. 📸 Screenshot: the Reports screen. The reports Report Covers Special Offers Report The offers running across properties Unresolvabl...