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Billing shows how owners are enrolled and what they pay. Use it to track revenue and spot owners who are past due. 📸 Screenshot: the Billing screen. See the numbers Four cards give you the health of enrollment at a glance. Card Tells you Total Enrolled How man...

Reports is where you pull the numbers you need about the platform. Each report covers one area, and you can export what you find. 📸 Screenshot: the Reports screen. The reports Report Covers Special Offers Report The offers running across properties Unresolvabl...

Settings holds the platform-wide defaults that shape every property and listing. Set them once here, and they apply across LeaseOps. 📸 Screenshot: the Settings hub. What Settings holds The settings sit in tiles, grouped into three sections. Select a tile to op...

Neighborhoods are the locations your properties sit in. Set them up so listings show the right area and nearby places. 📸 Screenshot: the Neighborhoods list. Neighborhoods The list shows each neighborhood with its City, State, how many Properties it holds, its ...

Unit Types is the master list of unit-type labels every property draws from. Set them here so all properties use the same names. 📸 Screenshot: the Unit Types list. Read the list The list shows each unit type with its Bedrooms count, its Status, and Actions to ...

Publish Requirements set what a property must have before it can go live. Turn a requirement on to make it a gate; turn it off to let properties publish without it. 📸 Screenshot: the Publish Requirements screen. Set your requirements The requirements are group...

Housing Laws is where you manage the housing laws LeaseOps applies. These laws keep screening compliant across properties. 📸 Screenshot: the Housing Laws screen. Manage the laws Add, edit, or review each housing law from this screen. The laws you set here feed...

The Master Questionnaire is the scoring rubric every property starts from. Set the master rules here, and each property inherits them until it customizes its own. 📸 Screenshot: the Master Questionnaire Scoring screen. Choose a profile The rubric is set per que...

AI Compliance is the record of how LeaseOps uses AI in screening. It keeps AI reviews and their training examples in one place, so your process stays accountable. 📸 Screenshot: the AI Compliance screen. What it holds Reviews — the AI reviews on the record. Tra...

Resident Benefits is the master list of benefits owners can switch on for their listings. Set them here so every owner picks from the same set. 📸 Screenshot: the Resident Benefits list. Add or edit a benefit Add a benefit and set: Description — what the benefi...

Messages is where the LeaseOps team talks with owners and applicants. Every conversation is a thread, so replies stay together. 📸 Screenshot: the admin inbox. Find a conversation Your threads sit in a list, grouped so the important ones surface first: Unread —...

Profile is where you manage your own admin account and keep your sign-in secure. Each card shows a status, so you can see what needs attention. 📸 Screenshot: the Profile hub. General General Information Keep your name and contact details current. Select Genera...

The Admin Portal is the LeaseOps team's control center. From here you manage owners, properties, and applicants, review the changes owners submit, and set the platform-wide rules. Who uses it The LeaseOps internal team. Access depends on each user's roles. Wha...

Short answers to the questions the team asks most. Where do I start each day? The Admin Dashboard. It shows what needs your attention — unread messages, contact requests, and owner changes waiting for review. How do I review an owner's scoring change? Open Sco...

Common problems and how to fix them. An owner's change hasn't taken effect It is likely still in a review queue. Check the Admin Dashboard, Scoring Review, or the property's Listing Page Content Review. A change is live only after it is approved. A property wo...

The rules that govern how the team approves and publishes. Owner changes are reviewed before they go live Owners submit changes; the team approves them. This keeps listings accurate and compliant. Listing content — reviewed section by section before a listing ...