FAQ

Short answers to the questions owners ask most.

How do I add a property?

You do not build one from scratch. The LeaseOps team invites you by email, and you complete the onboarding worksheet. See Adding a Property.

Why isn't my scoring change live yet?

Scoring changes can go to LeaseOps for review. While we review, the change shows Pending and is not active. You get the result when we decide. See Overview & Inheritance.

Why can't I edit a listing tile in Preferences?

Some listing tiles stay locked until you finish onboarding. Open On-Board Property to finish. See Preferences.

I changed a setting, but one property didn't update. Why?

That property is customized — it uses its own value and no longer follows the portfolio. Change it on the property itself, or re-inherit to follow the portfolio again. See Portfolio Overview.

My custom resident benefit isn't on the listing. Why?

Custom benefits go to LeaseOps for review. They appear once we approve them. See Portfolio Settings.

Where do I see who applied?

Open Applicants. See Applicants Dashboard.