# Renter Portal # Getting Started Your home base as a renter, and how applying works. # Renter Dashboard The Dashboard is your home base. It keeps every home you applied to in one place, so you can track your progress and pick up where you left off. > 📸 Screenshot: the Renter Dashboard. ## See where you stand Four cards give you the quick numbers. | Card | Tells you | |------|-----------| | Total Applications | How many applications you have in total | | Applications in Process | How many are still moving forward | | Pending Applications | How many are waiting on a decision | | Questionnaires | How many pre-qualification questionnaires you submitted | ## Pick up where you left off Two lists show your recent work: - **Recent Applications** — your latest applications. Select **Resume** to finish one, or **View** to open it. - **Recent Questionnaires** — your latest questionnaires. Select **Resume** or **Continue** to keep going. ## Just getting started? When you have nothing yet, the Dashboard reads **"No applications found"** and **"No questionnaires found."** Select **Browse Marketplace** to find a home and begin. See [Marketplace](/books/renter-portal/page/marketplace). # How Applying Works Applying for a home with LeaseOps follows five simple steps. This page shows the whole path, so you know what comes next. > 📸 Screenshot: a property in the Marketplace. ## The five steps 1. **Find a home.** Open the **Marketplace**, search, and select **Apply** on a unit you like. See [Marketplace](/books/renter-portal/page/marketplace). 2. **Pre-qualify.** Answer the property's **questionnaire**. Your answers help the owner see if you are a good match. See [The Questionnaire](/books/renter-portal/page/the-questionnaire). 3. **Apply.** Complete and send your **application**. See [Your Application](/books/renter-portal/page/your-application). 4. **Get screened.** Pass a **background check** — credit, criminal, eviction, and identity. A fee applies. See [Background Check](/books/renter-portal/page/background-check). 5. **Track and pay.** Follow your progress on the **Dashboard**, pay any fees under **Payments**, and talk to the team in **Messages**. ## Where to see your progress - Your **Dashboard** shows every application and questionnaire. - **Documents** keeps your files, grouped by property. - **Messages** is where the LeaseOps team reaches you. You can pause at most steps and pick up later. Unfinished items show a **Resume** button on your Dashboard. # Marketplace The Marketplace is where you find a home. Browse the available properties, open the one you like, and start your application. > 📸 Screenshot: the Marketplace property list. ## Find a property Type in the **Search Properties** box to filter the list by name. If nothing matches, the list reads **"No Properties Found."** ## Open a property Each property shows a card with its photo, name, and address. - Select the card to expand it and see its **Available Units**. - Select **View Property Site** to open the full public listing. ## Apply When you are ready, select **Apply** on the property. If you already started an application there, the buttons change so you can carry on: - **Continue Application** — pick up where you left off. - **Apply For A Different Unit** — apply for another unit in the same property. - **Withdraw Application** — cancel your application for that property. A property you already applied to shows an "applied" badge, so you can tell at a glance. Once you apply, you answer the property's questionnaire. See [The Questionnaire](/books/renter-portal/page/the-questionnaire). # Applying Pre-qualify, send your application, and find your documents. # The Questionnaire The questionnaire is how you pre-qualify for a home. You answer the property's questions, and the owner uses your answers to see if you are a good match. Answer honestly — your responses shape your result. > 📸 Screenshot: the questionnaire for a property. ## Answer the questions The screen shows the property at the top, then its questions below. 1. Work through the questions. 2. Save your answers as you go. Your answers are saved, so you can leave and come back to finish. ## Move forward When your answers are in, continue from the buttons on the property card: - **Go To Background Check** — start your screening. See [Background Check](/books/renter-portal/page/background-check). - **View Application** — open your application. This appears once you have one. ## Edit later You can reopen the questionnaire and change your answers, then save again. Your latest answers are the ones the owner sees. # Your Application Your application is the full record you send to the owner. This screen shows what you submitted and where it stands. > 📸 Screenshot: your application. ## Read your application The page shows your application details for the property. Review it to check your information is correct. ## Track the status The application shows a **status**, so you always know where you stand — for example, whether it is still pending or approved. To follow every application in one place, use your [Renter Dashboard](/books/renter-portal/page/renter-dashboard). To find your files by property, use [Documents](/books/renter-portal/page/documents). # Documents Documents keeps your applications and files in one place, grouped by property. Use it to open a questionnaire, view an application, or jump to your screening. > 📸 Screenshot: the Documents screen. ## Find your files Your items are grouped by **property**. Each property shows the work tied to it. From a property you can: - **View** — open the questionnaire or application. - **Go To Background Check** — open your screening for that property. ## Nothing here yet? Before you apply anywhere, the screen reads **"No Documents Found."** Start in the [Marketplace](/books/renter-portal/page/marketplace) to find a home and apply. # Background Check A background check is the screening step of your application. It confirms your history so the owner can move forward. This page shows where your report stands and what is left to do. > 📸 Screenshot: the Background Check screen. ## What we check Your report covers four areas. Each shows its own status, so you can see what is done and what is still running. | Check | Confirms | |-------|----------| | Credit History Check | Your credit history | | Criminal Background Verification | Your criminal record | | Eviction History Review | Your past evictions | | Identity Verification | That you are who you say you are | ## Pay the one-time fee The screening has a **Background Check Fee** — a one-time payment shown on the screen. 1. Review the fee. 2. Select **Pay** to complete it. Once you pay, your checks can run. You can see this payment later under [Payments](/books/renter-portal/page/payments). ## Follow your progress Come back to this screen for the property to watch each check move to complete. Any outstanding step is shown here. # Payments Payments is your record of everything you paid through LeaseOps, with a receipt for each one. Use it to check a charge or confirm a payment went through. > 📸 Screenshot: the Payments list. ## Read your payments Your payments sit in a table. Each row is one payment. | Column | Shows | |--------|-------| | Date | When you paid | | Property | The home the payment relates to | | Description | What the payment was for | | Amount | How much you paid | | Status | Whether the payment went through | To find one payment fast, type in the search box. ## Open a receipt Select a row to see its **Transaction Details**, including confirmation that the payment was successful. ## Nothing here yet? Before you pay anything, the screen reads **"No Transactions Found."** Your first payment is usually the [Background Check](/books/renter-portal/page/background-check) fee. # Messages Messages is where you talk with the LeaseOps team about your applications. Each conversation is a **thread**, so replies stay together in one place. > 📸 Screenshot: the Messages inbox. ## Find a conversation Your threads sit in a list, grouped so the important ones surface first: - **Unread** — threads with new replies. - **This week** — recent threads. - **Open threads** — everything else still open. To find one thread, search by name, unit, or message text. A brand-new inbox reads **"No conversations yet."** ## Read and reply 1. Select a thread to open it. 2. Type your reply in the box at the bottom. 3. To send a file, select **Attach file**. 4. Select **Send**. An empty thread reads **"No messages yet. Start the conversation."** # Profile Profile is where you manage your account and keep your sign-in secure. The settings sit in two groups — **General** and **Security** — and each card shows a status, such as **UP TO DATE** or **RECOMMENDED**, so you can see what needs attention. > 📸 Screenshot: the Profile hub. ## General ### General Information Keep your name and contact details current, so the LeaseOps team can reach you. 1. Select **General Information**. 2. Edit your **First Name**, **Last Name**, **Email**, or **Cell Phone**. 3. Save your changes. ### Profile Image Add the photo shown across your account. 1. Select **Profile Image**. 2. Add or replace your photo. Use a JPG or PNG file. ## Security ### Change Email Change the address you use to sign in. LeaseOps confirms the change with you first, to keep your account safe. 1. Select **Change Email**. 2. Type your new address. 3. Open the confirmation email and follow the link to finish. ### Passkeys A passkey lets you sign in without a password, using your device. It is the strongest way to protect your account, so we recommend it. 1. Select **Passkeys**. 2. Add a passkey, and follow your device's prompt. The card reads **RECOMMENDED** until you add one, then **ACTIVE**. # About & Help What this portal is, common questions, troubleshooting, and policies. # Overview The Renter Portal is where you apply for a home and follow your application. It carries you from finding a place to getting a decision. ## Who uses it People applying for a home — applicants. You reach the portal after you start an application from a property listing. ## What you can do - **Find a home** — browse and apply. See [Marketplace](/books/renter-portal/page/marketplace). - **Pre-qualify** — answer the property's questionnaire. See [The Questionnaire](/books/renter-portal/page/the-questionnaire). - **Apply and get screened** — send your application and pass a background check. See [Background Check](/books/renter-portal/page/background-check). - **Track everything** — follow your applications in one place. See [Renter Dashboard](/books/renter-portal/page/renter-dashboard). ## New here? Read [How Applying Works](/books/renter-portal/page/how-applying-works) for the whole path. For quick answers, see the [FAQ](/books/renter-portal/page/faq). # FAQ Short answers to the questions applicants ask most. ## How do I apply for a home? Find a property in the Marketplace and select **Apply**. Then answer the questionnaire and send your application. See [How Applying Works](/books/renter-portal/page/how-applying-works). ## Why do I have to pay a fee? The background check has a one-time fee. You pay it so your screening can run. See [Background Check](/books/renter-portal/page/background-check). ## Can I finish my application later? Yes. Your answers are saved. Open your [Renter Dashboard](/books/renter-portal/page/renter-dashboard) and select **Resume** on the item you started. ## Can I apply to more than one property? Yes. Apply to as many as you like. Each application is tracked on your Dashboard. ## How do I know where my application stands? Your [Renter Dashboard](/books/renter-portal/page/renter-dashboard) shows every application, and each application shows its **status**. See [Your Application](/books/renter-portal/page/your-application). ## Where are my documents? Your files are grouped by property under [Documents](/books/renter-portal/page/documents). # Troubleshooting Common problems and how to fix them. ## I can't find a property - Type fewer words in **Search Properties**. - If the list reads **"No Properties Found,"** no property matches your search. See [Marketplace](/books/renter-portal/page/marketplace). ## My application won't move forward - Finish the questionnaire for the property. - Complete the background check, including the fee. See [Background Check](/books/renter-portal/page/background-check). ## I don't see any documents Documents appear once you apply. Before that, the screen reads **"No Documents Found."** Start in the [Marketplace](/books/renter-portal/page/marketplace). ## My payment isn't showing Open [Payments](/books/renter-portal/page/payments) and check the **Status** column. A new payment can take a moment to confirm. ## Still stuck? Message the LeaseOps team from [Messages](/books/renter-portal/page/messages). # Policies The rules that apply when you apply. ## Background check and consent To rent through LeaseOps, you complete a background check. It reviews four areas: - **Credit history** - **Criminal record** - **Eviction history** - **Identity** You start the check yourself, which is how you consent to it. See [Background Check](/books/renter-portal/page/background-check). ## The screening fee The background check has a **one-time fee**. You pay it before your checks run. You can see the payment later under [Payments](/books/renter-portal/page/payments). ## Your answers Your questionnaire answers help the owner decide if you are a good match. Answer honestly — your latest answers are the ones the owner sees. See [The Questionnaire](/books/renter-portal/page/the-questionnaire).