# About & Help

What this portal is, common questions, troubleshooting, and policies.

# Overview

The Renter Portal is where you apply for a home and follow your application. It carries you from finding a place to getting a decision.

## Who uses it

People applying for a home — applicants. You reach the portal after you start an application from a property listing.

## What you can do

- **Find a home** — browse and apply. See [Marketplace](/books/renter-portal/page/marketplace).
- **Pre-qualify** — answer the property's questionnaire. See [The Questionnaire](/books/renter-portal/page/the-questionnaire).
- **Apply and get screened** — send your application and pass a background check. See [Background Check](/books/renter-portal/page/background-check).
- **Track everything** — follow your applications in one place. See [Renter Dashboard](/books/renter-portal/page/renter-dashboard).

## New here?

Read [How Applying Works](/books/renter-portal/page/how-applying-works) for the whole path. For quick answers, see the [FAQ](/books/renter-portal/page/faq).

# FAQ

Short answers to the questions applicants ask most.

## How do I apply for a home?

Find a property in the Marketplace and select **Apply**. Then answer the questionnaire and send your application. See [How Applying Works](/books/renter-portal/page/how-applying-works).

## Why do I have to pay a fee?

The background check has a one-time fee. You pay it so your screening can run. See [Background Check](/books/renter-portal/page/background-check).

## Can I finish my application later?

Yes. Your answers are saved. Open your [Renter Dashboard](/books/renter-portal/page/renter-dashboard) and select **Resume** on the item you started.

## Can I apply to more than one property?

Yes. Apply to as many as you like. Each application is tracked on your Dashboard.

## How do I know where my application stands?

Your [Renter Dashboard](/books/renter-portal/page/renter-dashboard) shows every application, and each application shows its **status**. See [Your Application](/books/renter-portal/page/your-application).

## Where are my documents?

Your files are grouped by property under [Documents](/books/renter-portal/page/documents).

# Troubleshooting

Common problems and how to fix them.

## I can't find a property

- Type fewer words in **Search Properties**.
- If the list reads **"No Properties Found,"** no property matches your search. See [Marketplace](/books/renter-portal/page/marketplace).

## My application won't move forward

- Finish the questionnaire for the property.
- Complete the background check, including the fee. See [Background Check](/books/renter-portal/page/background-check).

## I don't see any documents

Documents appear once you apply. Before that, the screen reads **"No Documents Found."** Start in the [Marketplace](/books/renter-portal/page/marketplace).

## My payment isn't showing

Open [Payments](/books/renter-portal/page/payments) and check the **Status** column. A new payment can take a moment to confirm.

## Still stuck?

Message the LeaseOps team from [Messages](/books/renter-portal/page/messages).

# Policies

The rules that apply when you apply.

## Background check and consent

To rent through LeaseOps, you complete a background check. It reviews four areas:

- **Credit history**
- **Criminal record**
- **Eviction history**
- **Identity**

You start the check yourself, which is how you consent to it. See [Background Check](/books/renter-portal/page/background-check).

## The screening fee

The background check has a **one-time fee**. You pay it before your checks run. You can see the payment later under [Payments](/books/renter-portal/page/payments).

## Your answers

Your questionnaire answers help the owner decide if you are a good match. Answer honestly — your latest answers are the ones the owner sees. See [The Questionnaire](/books/renter-portal/page/the-questionnaire).