About & Help
What this portal is, common questions, troubleshooting, and policies.
Overview
The Renter Portal is where you apply for a home and follow your application. It carries you from finding a place to getting a decision.
Who uses it
People applying for a home — applicants. You reach the portal after you start an application from a property listing.
What you can do
- Find a home — browse and apply. See Marketplace.
- Pre-qualify — answer the property's questionnaire. See The Questionnaire.
- Apply and get screened — send your application and pass a background check. See Background Check.
- Track everything — follow your applications in one place. See Renter Dashboard.
New here?
Read How Applying Works for the whole path. For quick answers, see the FAQ.
FAQ
Short answers to the questions applicants ask most.
How do I apply for a home?
Find a property in the Marketplace and select Apply. Then answer the questionnaire and send your application. See How Applying Works.
Why do I have to pay a fee?
The background check has a one-time fee. You pay it so your screening can run. See Background Check.
Can I finish my application later?
Yes. Your answers are saved. Open your Renter Dashboard and select Resume on the item you started.
Can I apply to more than one property?
Yes. Apply to as many as you like. Each application is tracked on your Dashboard.
How do I know where my application stands?
Your Renter Dashboard shows every application, and each application shows its status. See Your Application.
Where are my documents?
Your files are grouped by property under Documents.
Troubleshooting
Common problems and how to fix them.
I can't find a property
- Type fewer words in Search Properties.
- If the list reads "No Properties Found," no property matches your search. See Marketplace.
My application won't move forward
- Finish the questionnaire for the property.
- Complete the background check, including the fee. See Background Check.
I don't see any documents
Documents appear once you apply. Before that, the screen reads "No Documents Found." Start in the Marketplace.
My payment isn't showing
Open Payments and check the Status column. A new payment can take a moment to confirm.
Still stuck?
Message the LeaseOps team from Messages.
Policies
The rules that apply when you apply.
Background check and consent
To rent through LeaseOps, you complete a background check. It reviews four areas:
- Credit history
- Criminal record
- Eviction history
- Identity
You start the check yourself, which is how you consent to it. See Background Check.
The screening fee
The background check has a one-time fee. You pay it before your checks run. You can see the payment later under Payments.
Your answers
Your questionnaire answers help the owner decide if you are a good match. Answer honestly — your latest answers are the ones the owner sees. See The Questionnaire.