# About & Help

What this portal is, common questions, troubleshooting, and policies.

# Overview

The Admin Portal is the LeaseOps team's control center. From here you manage owners, properties, and applicants, review the changes owners submit, and set the platform-wide rules.

## Who uses it

The LeaseOps internal team. Access depends on each user's roles.

## What you can do

- **Work the queues** — handle what needs attention each day. See [Admin Dashboard](/books/admin-portal/page/admin-dashboard).
- **Manage people** — owners, applicants, and users. See [People](/books/admin-portal/chapter/people).
- **Manage properties** — build and maintain each property. See [Property Overview](/books/admin-portal/page/property-overview).
- **Review owner changes** — scoring and listing content. See [Scoring Review](/books/admin-portal/page/scoring-review) and [Listing Page Content Review](/books/admin-portal/page/listing-page-content-review).
- **Set platform rules** — laws, scoring, benefits, and publish gates. See [Settings](/books/admin-portal/page/settings).

## New here?

Start with the [Admin Dashboard](/books/admin-portal/page/admin-dashboard). For quick answers, see the [FAQ](/books/admin-portal/page/faq).

# FAQ

Short answers to the questions the team asks most.

## Where do I start each day?

The [Admin Dashboard](/books/admin-portal/page/admin-dashboard). It shows what needs your attention — unread messages, contact requests, and owner changes waiting for review.

## How do I review an owner's scoring change?

Open [Scoring Review](/books/admin-portal/page/scoring-review). Approve the change to make it live, or reject it with feedback.

## How do I review an owner's listing content?

Open the property's [Listing Page Content Review](/books/admin-portal/page/listing-page-content-review). Approve or reject each section. A rejected section returns to the owner with your feedback.

## Why can't a property publish?

It has not met every publish requirement. Check [Publish Requirements](/books/admin-portal/page/publish-requirements) to see which gate is unmet.

## Where do I manage housing laws or the master scoring?

Under [Settings](/books/admin-portal/page/settings) — see [Housing Laws](/books/admin-portal/page/housing-laws) and [Master Questionnaire](/books/admin-portal/page/master-questionnaire).

## How do I add an owner or a user?

Use [Owners](/books/admin-portal/page/owners) and [Users](/books/admin-portal/page/users) under People.

# Troubleshooting

Common problems and how to fix them.

## An owner's change hasn't taken effect

It is likely still in a review queue. Check the [Admin Dashboard](/books/admin-portal/page/admin-dashboard), [Scoring Review](/books/admin-portal/page/scoring-review), or the property's [Listing Page Content Review](/books/admin-portal/page/listing-page-content-review). A change is live only after it is approved.

## A property won't publish

Open [Publish Requirements](/books/admin-portal/page/publish-requirements). The screen shows which requirements the property has not met. Clear each one, then publish.

## An owner says their listing is missing content

Check the property's [Listing Page Content Review](/books/admin-portal/page/listing-page-content-review). If a section was rejected, it went back to the owner with feedback and needs resubmitting.

## I can't find a setting

Platform-wide rules live under [Settings](/books/admin-portal/page/settings). Property-specific settings live on the property itself. See [Property Overview](/books/admin-portal/page/property-overview).

## The review queue looks empty

When nothing is waiting, the Dashboard reads **"No portfolio changes are waiting for review."** That means you are caught up.

# Policies

The rules that govern how the team approves and publishes.

## Owner changes are reviewed before they go live

Owners submit changes; the team approves them. This keeps listings accurate and compliant.

- **Listing content** — reviewed section by section before a listing publishes.
- **Scoring changes** — reviewed before they take effect.

Approve a change to make it live. Reject it with **feedback** so the owner knows what to fix.

## Publishing is gated

A property can only publish when it meets every active publish requirement. Set these gates in [Publish Requirements](/books/admin-portal/page/publish-requirements). Turning a gate on affects every property that does not yet meet it.

## Scoring follows housing law

The master scoring rubric is built to follow housing law. Manage the laws in [Housing Laws](/books/admin-portal/page/housing-laws) and the rubric in [Master Questionnaire](/books/admin-portal/page/master-questionnaire).