About & Help
What this portal is, common questions, troubleshooting, and policies.
Overview
The Admin Portal is the LeaseOps team's control center. From here you manage owners, properties, and applicants, review the changes owners submit, and set the platform-wide rules.
Who uses it
The LeaseOps internal team. Access depends on each user's roles.
What you can do
- Work the queues — handle what needs attention each day. See Admin Dashboard.
- Manage people — owners, applicants, and users. See People.
- Manage properties — build and maintain each property. See Property Overview.
- Review owner changes — scoring and listing content. See Scoring Review and Listing Page Content Review.
- Set platform rules — laws, scoring, benefits, and publish gates. See Settings.
New here?
Start with the Admin Dashboard. For quick answers, see the FAQ.
FAQ
Short answers to the questions the team asks most.
Where do I start each day?
The Admin Dashboard. It shows what needs your attention — unread messages, contact requests, and owner changes waiting for review.
How do I review an owner's scoring change?
Open Scoring Review. Approve the change to make it live, or reject it with feedback.
How do I review an owner's listing content?
Open the property's Listing Page Content Review. Approve or reject each section. A rejected section returns to the owner with your feedback.
Why can't a property publish?
It has not met every publish requirement. Check Publish Requirements to see which gate is unmet.
Where do I manage housing laws or the master scoring?
Under Settings — see Housing Laws and Master Questionnaire.
How do I add an owner or a user?
Use Owners and Users under People.
Troubleshooting
Common problems and how to fix them.
An owner's change hasn't taken effect
It is likely still in a review queue. Check the Admin Dashboard, Scoring Review, or the property's Listing Page Content Review. A change is live only after it is approved.
A property won't publish
Open Publish Requirements. The screen shows which requirements the property has not met. Clear each one, then publish.
An owner says their listing is missing content
Check the property's Listing Page Content Review. If a section was rejected, it went back to the owner with feedback and needs resubmitting.
I can't find a setting
Platform-wide rules live under Settings. Property-specific settings live on the property itself. See Property Overview.
The review queue looks empty
When nothing is waiting, the Dashboard reads "No portfolio changes are waiting for review." That means you are caught up.
Policies
The rules that govern how the team approves and publishes.
Owner changes are reviewed before they go live
Owners submit changes; the team approves them. This keeps listings accurate and compliant.
- Listing content — reviewed section by section before a listing publishes.
- Scoring changes — reviewed before they take effect.
Approve a change to make it live. Reject it with feedback so the owner knows what to fix.
Publishing is gated
A property can only publish when it meets every active publish requirement. Set these gates in Publish Requirements. Turning a gate on affects every property that does not yet meet it.
Scoring follows housing law
The master scoring rubric is built to follow housing law. Manage the laws in Housing Laws and the rubric in Master Questionnaire.